Ordering

 

How do I track my order?
We will notify you by email when items in your order are shipped or when there is an update on your order status.
If you have a personal account with TrendFash.com, please log in to your account. You will see which of your purchases are on the way and get shipment tracking updates.
If you do not have an account, please find the tracking number in your order information and enter it on our order tracking page.

How do I know if it is secure to order online?
To help determine if your connection is secure, please check the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), Secure Sockets Layer (SSL) should be active, which helps protect information transmitted through the website. You should also verify that the URL of the page you are on begins with “https”. Most browsers also provide additional security alerts.

What happens if my item is out of stock?
Items that are not available to ship when you place an order are out of stock and will be shipped when they are available. We will provide you with an approximate shipping date when you add items to your shopping bag and when you check out. Out of stock shipping dates are approximate and we will notify you by email if the date changes. Please note that while your credit card will be authorized on the day you place your order, you will not be charged until the item ships.

I can’t find my TrendFash purchase history. What happened?
Information about past TrendFash orders may no longer be available from your account purchase history. If you need to find information about past TrendFash purchases, we recommend that you refer to your order confirmation email or contact our customer service team by emailing [email protected].

Benefits of Registration

 

How do I create a Trendfash.com account?
Go to your account, provide the requested information, and you’re ready to go.

What are the benefits of registration?

1. Customer Reviews: Share your thoughts on your TrendFash purchases, give a one to five star rating and write a review.
2. Email Updates: Sign up for dedicated email updates to get the latest news. Whether you’re interested in our fashion apparel or specials, we’ll provide you with email updates. You can unsubscribe from our newsletter at any time by clicking “Unsubscribe” at the bottom of any email we send you.
3. Address Book: To really save time, fill your address book with the addresses of your family and friends so that you don’t have to enter them again in the future.
4. Purchase History: If you’ve already placed an order, you can determine its status and view the order date and order number of items you’ve purchased in the past.

Payment and Taxes

 

What payment methods can I use?
TrendFash accepts the following payments:

• · Visa
• · Mastecard

Currently, we do not accept cash, cash on delivery, checks, money orders, or gift certificates for online purchases. If you have any questions, please contact us at [email protected].

Can I add different payment methods to my order?
Sorry no. We are currently unable to accept multiple credit cards for a single transaction.

Do you offer a customer loyalty program?
Yes! You can become a member of TrendFash (it’s easy to join and it’s free!). As a member, you’ll enjoy exciting benefits and earn points every time you shop with us (these points can be accumulated into TrendFash gift certificates, which you can use to buy anything you want).

Will you charge sales tax on my order?
This depends on where your order is shipped. For more information, please contact your local customs agency for more information.

Billing & Charges

 

What is a Credit Card Authorization?
Once you place your order, a pre-authorization (pending charge/hold) for the full credit card amount will be applied to your credit card. Depending on your financial institution, this pre-authorization typically expires and automatically refreshes every 7 days until your order ships.

When will my credit card be charged?
Your card is charged for each item as it ships. If your order contains multiple items and they ship at different times, you may see multiple credit card charges.

When will I receive my refund?
All refunds will be issued to your original form of payment or a TrendFash gift card (if applicable). If you return an item to a TrendFash store, the refund amount will be applied to your credit card. Depending on your financial institution, you may receive a credit card refund within 3-5 business days, depending on your financial institution. Once we receive the item, we will process your refund. Please refer to the Return Policy section for information on international returns and refunds.

Can I cancel my order?

Due to the speed with which we process and ship orders, we usually cannot cancel an order once it has been placed. If you need to cancel an order you have just placed, please contact our Customer Service team as soon as possible and we will do our best to assist you. If your order has already been processed, you can process it through our convenient Returns and Exchanges service after you receive the item.

If we are able to cancel your order, your payment method will not be charged. If we are able to cancel your order, we will also issue you the TrendFash amount you authorized in your order. If we are unable to cancel your order, your payment method will be charged and your item will be shipped to you. We always offer free returns.

Shipping

 

How much does it cost to ship my order?

We offer standard and expedited shipping, and the fees vary. Please review our Shipping Policy page.

If I don’t like my item, can I return or exchange it?
Of course you can. Please refer to our Returns and Exchanges Policy for information.

What if I don’t receive my shipment?
If you discover that your item is missing within 24 hours of your order being delivered, please visit your account to report a problem with your order or contact us for assistance.

Returns and Exchanges

 

What is your return time?
Items purchased may be returned by mail within 30 days of the purchase date for a refund to the original form of payment used to purchase (including gift purchases). Refund requests must be accompanied by a valid proof of purchase or TrendFash receipt.

How do I return an item?
If you wish to return an item, please contact our Customer Service team with your account information or order number to submit a return request. Once your request is approved, you can return the item as instructed. We will process your return as quickly as possible. Please note that TrendFash does not accept unauthorized returns. Any unauthorized returns will be returned to you at your own expense (including shipping).

About TrendFash.com

 

Why is your website not working with my browser?
Ordering from our website requires the use of an SSL-compliant browser. We recommend using the latest version of Google Chrome, Microsoft Edge (predecessor to Internet Explorer), Apple Safari, or Mozilla Firefox. If you are using an earlier version of these browsers, we cannot guarantee that all features of our website will work properly. You also need to enable cookies in your browser preferences.

Do I need to enable cookies in my web browser to shop on the site?

Yes, TrendFash.com cookies allow us to:

· Recognize you as a returning visitor.

· Store and retrieve items from shopping bags and wish lists.

TrendFash is committed to continually improving your experience on our site. Cookies are an effective way to identify unique and anonymous visitors and understand how they navigate our site. Anonymous visitors to our site remain anonymous under all circumstances. We do not attempt to identify visitors if they do not voluntarily register or place an order on our site. Cookies cannot be used to retrieve personal data from your hard drive, install viruses, obtain your email address, or obtain any information about you.

We only use the information collected through cookies to understand usage patterns, provide personalized features, or isolate problems experienced by site visitors. We do not use cookies for any other purpose.

How do I enable cookies in my browser?

To enable cookies and shop on our website, follow the steps provided by your browser:

· Google Chrome
· Microsoft Edge (predecessor to Internet Explorer)
· Firefox
· Apple Safari

You can refuse cookies by turning them off in your browser. However, if you turn them off, we will not be able to track your orders or allow you to purchase items from our website. We also will not be able to recognize you as a registered user and allow you to access your account information.

How do you use cookies?
We use cookies to improve your shopping experience. When you visit TrendFash.com, your cookies help us track your orders while you shop. If you have saved information with us, your cookies allow us to recognize you when you return to our website and provide you with access to your account information. If you have saved information with us or ordered from us, we will also use cookies to monitor and maintain information about your use of our website. If you have not saved information with us or ordered from us, we may monitor and maintain information about your use of our website in a way that does not identify you. In either case, this information helps us better serve you by improving our website design and our products, services and promotions.

We may also use cookies to track and maintain the identity of the website you visited before coming to ours, to further improve our website design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other websites.

For more information on how we use cookies and other technologies, and to understand your choices, please see the Privacy Policy.

How do I contact TrendFash about potential fraudulent websites or emails?
Recently, there has been an increase in the number of websites and emails that attempt to trick customers into providing personal information. These emails or websites often solicit charitable donations or offer gift cards in exchange for information, often in the name of reputable companies. TrendFash does not solicit charitable donations in this manner, does not sponsor these websites, and we are not affiliated with these website operators in any way. If you become aware of any potential fraudulent websites or emails, please forward the information to [email protected] so that we can follow up.